Sage Business Cloud Accounting ZA - Operational
Incident Lifecycle
Incident Timeline
Monitoring
The service continues to perform as expected, and we are closely monitoring.
May 22, 2026 at 1:27 PM UTC
Monitoring
The scheduled maintenance has been completed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 21, 2026 at 7:23 PM UTC
Identified
The server continues to be available for customers, and third-party integrations have been enabled.
We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST.
The service will remain unavailable during most of this scheduled window.
We apologise for any inconvenience this might cause.
We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST.
The service will remain unavailable during most of this scheduled window.
We apologise for any inconvenience this might cause.
May 21, 2026 at 2:22 PM UTC
Identified
The server continues to be available for customers, however third-party integrations will remain disabled until 16:00 SAST.
We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST.
The service will remain unavailable during most of this scheduled window.
We apologise for any inconvenience this might cause.
We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST.
The service will remain unavailable during most of this scheduled window.
We apologise for any inconvenience this might cause.
May 21, 2026 at 12:41 PM UTC
Identified
The server is now available for customers. We expect that some customers could potentially experience slowness while using the service and eventually will be presented with errors.
Third-Party integrations will remain disabled while we continue to investigate.
We apologise for any inconvenience this might cause.
Third-Party integrations will remain disabled while we continue to investigate.
We apologise for any inconvenience this might cause.
May 21, 2026 at 11:23 AM UTC
Identified
We have scheduled an emergency maintenance at 13:15 SAST at 21th of May to help us resolve the issue.
The service will be unavailable for customers while we conduct this activity.
The service will be unavailable for customers while we conduct this activity.
May 21, 2026 at 11:14 AM UTC
Identified
We have identified that customers are experiencing slowness and being presented with the following error "can´t reach this page".
We have identified the cause and are working on a fix.
We apologise for any inconvenience this might cause.
We have identified the cause and are working on a fix.
We apologise for any inconvenience this might cause.
May 21, 2026 at 8:44 AM UTC
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 19, 2026 at 11:18 AM UTC
Investigating
We have identified that customers may experience degraded performance when using the product.
We are currently investigating.
We are currently investigating.
May 19, 2026 at 7:34 AM UTC
Monitoring
The scheduled maintenance has been completed successfully. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 18, 2026 at 7:08 PM UTC
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We have scheduled a maintenance at 20:00 SAST on the 18th of May that will last for 20 minutes, until 20:20 SAST.
During this scheduled time customers might experience slow performance while using the service.
We apologise for any inconvenience this might cause.
We have scheduled a maintenance at 20:00 SAST on the 18th of May that will last for 20 minutes, until 20:20 SAST.
During this scheduled time customers might experience slow performance while using the service.
We apologise for any inconvenience this might cause.
May 18, 2026 at 12:48 PM UTC
Identified
We have completed the maintenance succesfully and the service is now available.
We continue to investigate to ensure that all services have resumed succesfully.
We continue to investigate to ensure that all services have resumed succesfully.
May 18, 2026 at 9:52 AM UTC
Identified
We have scheduled an emergency maintenance at 11:25 SAST at 18th of May to help us resolve the issue.
The service will be unavailable for customers while we conduct this activity.
We apologise for any inconvenience this might cause.
The service will be unavailable for customers while we conduct this activity.
We apologise for any inconvenience this might cause.
May 18, 2026 at 9:24 AM UTC
Investigating
We have identified that customers are experiencing severe slowness when trying to use the product.
We are currently investigating.
We are currently investigating.
May 18, 2026 at 8:49 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 18, 2026 at 8:16 AM UTC
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