Sage Expense Management - Partial Outage
Incident Lifecycle
Incident Timeline
Identified
We continue to work on gathering the missing transaction information for VISA cards from the night of the 26th to 27th of March.
We appreciatte your patience and apologise for any inconvenience this might cause.
We appreciatte your patience and apologise for any inconvenience this might cause.
Apr 10, 2026 at 2:24 PM UTC
Identified
We continue on working on a fix for the issue to provide the missing transactions from the night of the 26th to 27th of March.
We apologise for any inconvenience this might cause.
We apologise for any inconvenience this might cause.
Apr 1, 2026 at 4:26 PM UTC
Investigating
We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March.
We have identified the cause and are working to recover the missing transactions.
We have identified the cause and are working to recover the missing transactions.
Mar 27, 2026 at 8:23 AM UTC
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