Sage

Sage Business Cloud Payroll - Partial Outage

Minor Impact Investigating Ongoing April 7, 2026

Incident Lifecycle

Investigating Investigating Investigating Investigating

Incident Timeline

Investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Apr 9, 2026 at 3:46 PM UTC
Investigating
We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website.
We appreciate your patience as we work to resolve this issue.
Apr 7, 2026 at 3:04 PM UTC
Investigating
We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website.
We are currently investigating.
Apr 7, 2026 at 1:15 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 7, 2026 at 1:02 PM UTC
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