Some users are receiving "This site cannot be reached",
View the provider incident record →Current answer
Ryver, Inc experienced a minor incident: Some users are receiving "This site cannot be reached",. ServiceAlert observed recovery on Nov 3, 2026.
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Incident Lifecycle
Affected Components
Chat Server
Ryver.com Website
Incident Timeline
Investigating
On Monday, November 2, some of you had trouble reaching your Ryver and saw messages like "organization not found." This was caused by a DNS issue affecting ryver.com web addresses, and it has been resolved.
Ryver itself kept running the whole time. Your messages, files and settings were not affected.
If you still can't reach Ryver: some networks take a little longer to pick up the fix, but it should clear up shortly. To speed it up:
Close and reopen your browser or the Ryver app.
Restart your computer, or your office router if several people are affected.
If you're still having trouble, reply to this email and we'll help you right away.
We're sorry for the disruption, and thank you for your patience.
The Ryver Team
Ryver itself kept running the whole time. Your messages, files and settings were not affected.
If you still can't reach Ryver: some networks take a little longer to pick up the fix, but it should clear up shortly. To speed it up:
Close and reopen your browser or the Ryver app.
Restart your computer, or your office router if several people are affected.
If you're still having trouble, reply to this email and we'll help you right away.
We're sorry for the disruption, and thank you for your patience.
The Ryver Team
Nov 2, 2026 at 9:08 PM UTC
Investigating
We are researching the issue.
Nov 2, 2026 at 8:08 PM UTC
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