US Platform 2: VM Scan Processing Delays (IM-12565)
Incident Lifecycle
Incident Timeline
Investigating
We are currently investigating this issue.
Apr 3, 2026 at 11:53 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 2026 at 9:17 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 2, 2026 at 4:29 PM UTC
Investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.
Apr 2, 2026 at 2:01 PM UTC
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