EU Platform 2: Delay in VM Scan Processing [IM-12659]
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 25, 2026 at 1:35 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 23, 2026 at 3:17 PM UTC
Investigating
We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.
May 21, 2026 at 5:01 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12659.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12659.
May 20, 2026 at 12:46 PM UTC
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