Current answer
Proton experienced a critical incident: Global Outage. ServiceAlert observed recovery on Aug 27, 2026.
Looking for an update now? Check the current status, or follow Proton for future changes.
Incident Lifecycle
Affected Components
Web Application
Free servers
Mobile Apps
Web Application
Mobile Apps
Incoming Mail
Regular Servers
Web Application
Mobile and Desktop Apps
Browser Extensions
Outgoing Mail
Secure Core Servers
Proton Docs
Streaming
Bridge
Mobile and Desktop Apps
Mobile Apps
SimpleLogin
Browser Extensions
Push Notifications
protonvpn.com Website
Desktop Apps
Proton Wallet
Lumo by Proton
Incident Timeline
Monitoring
A fix has now been implemented, and we're monitoring results. This means most services have been recovered for most users now, but our efforts to recover the remaining instances continue.
Aug 26, 2026 at 11:57 PM UTC
Identified
Our efforts to restore impacted services are now yielding results, and as a result are starting to recover for some users. Meanwhile, we are continuing recovery operations.
Aug 26, 2026 at 11:37 PM UTC
Identified
We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites.
Aug 26, 2026 at 10:38 PM UTC
Investigating
It appears that Proton VPN works for some, so it has been changed to "Partial Outage" rather than "Major Outage"
Aug 26, 2026 at 10:18 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 26, 2026 at 10:14 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 26, 2026 at 10:11 PM UTC
Investigating
We are currently investigating this issue.
Aug 26, 2026 at 10:09 PM UTC
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