Performance Degradation in IR and US Production environments.
Incident Lifecycle
Incident Timeline
Identified
Phenom Engineering team remains actively engaged in triaging the issue affecting one of the instances of our integration with a third-party instance to help expedite resolution. Our teams continue to work toward resolution, and we will provide the next update as soon as additional information is available.
May 17, 2026 at 11:27 PM UTC
Identified
Phenom Engineering team is continuing to make progress toward resolving the issue affecting one of the instances of our integration with a third-party instance. Service restoration activities are currently in progress, and we will provide the next update as further progress is made.
May 17, 2026 at 7:50 PM UTC
Identified
Phenom Engineering team is actively working to resolve the issue affecting one of the instances of our integration with a third-party instance. We will provide the next update as soon as additional information is available.
May 17, 2026 at 4:28 PM UTC
Identified
Phenom Engineering team continues to work on resolving the issue affecting one of the instances of our integration with a third-party instance. We are actively monitoring the progress and will keep you posted with further updates.
May 17, 2026 at 3:22 PM UTC
Identified
As part of Phenom proactive monitoring, we have identified an issue with one of the instances of our Integration with a Third party Instance. Phenom engineering team is currently working to resolve this scenario. We will keep you posted on the progress
May 17, 2026 at 1:59 PM UTC
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