[US & EU] Notetakers Failing to Join Zoom & Google Meet
Incident Lifecycle
Incident Timeline
Monitoring
We have deployed mitigation steps while we wait on Oxylabs, and join rates are improving once again. We will continue to monitor and post updates as available.
May 20, 2026 at 6:52 PM UTC
Identified
Starting at approximately 8:59 AM PT, our 3rd party provider Oxylabs experienced an outage that is preventing Nylas Notetakers from joining some Zoom and Google Meet meetings. We are working with the provider and deploying internal mitigation steps now
May 20, 2026 at 6:50 PM UTC
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