Current answer
MongoDB Atlas experienced a major incident: Support Portal Outage. ServiceAlert observed recovery on Sep 16, 2026.
Official MongoDB Atlas status page Current MongoDB Atlas status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
MongoDB Support Portal
Incident Timeline
Investigating
We are continuing to investigate this issue.
Sep 16, 2026 at 9:09 AM UTC
Investigating
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).
If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:
North America:
New York: +1 646 201 9247
EMEA:
London, UK: +44 808 281 2632
Barcelona, Spain: +(34) 931227636
Milan, Italy: +(39) 0294756824
Frankfurt, Germany: +(49) 6977044487
Paris, France: +(33) 1 77513208
South Africa: +27 87 550 8991
Turkey: +(90) 850 390 7547
Israel: +972 (0)3 376 8802
APAC:
Australia: +61 2 4022 8861
India: 000-800-100-7387 (for calls originating in India only, please include initial '000' when dialing)
Japan: +(81)5031989417
China: +86-400-120-9258
Hong Kong: +852 3008 3632
Taiwan: 0-2-2656 3464 (for calls originating in Taiwan only, please include initial '0' when dialing)
Singapore: +65 8003211470 (for calls originating in Singapore only)
We appreciate your patience.
If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:
North America:
New York: +1 646 201 9247
EMEA:
London, UK: +44 808 281 2632
Barcelona, Spain: +(34) 931227636
Milan, Italy: +(39) 0294756824
Frankfurt, Germany: +(49) 6977044487
Paris, France: +(33) 1 77513208
South Africa: +27 87 550 8991
Turkey: +(90) 850 390 7547
Israel: +972 (0)3 376 8802
APAC:
Australia: +61 2 4022 8861
India: 000-800-100-7387 (for calls originating in India only, please include initial '000' when dialing)
Japan: +(81)5031989417
China: +86-400-120-9258
Hong Kong: +852 3008 3632
Taiwan: 0-2-2656 3464 (for calls originating in Taiwan only, please include initial '0' when dialing)
Singapore: +65 8003211470 (for calls originating in Singapore only)
We appreciate your patience.
Sep 16, 2026 at 9:06 AM UTC
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