Malaysia SMS OTP delays
Incident Lifecycle
Incident Timeline
Identified
We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's.
We are currently working on the issue both internally and with our SMS provider.
PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
We are currently working on the issue both internally and with our SMS provider.
PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
Apr 10, 2026 at 8:36 AM UTC
Was your business affected by this Luno outage?
Set up instant alerts for Luno — be the first to know about outages via email, Slack, Teams, or Discord.