Current answer
Litmos experienced a major incident: Litmos Customer Portal. ServiceAlert observed recovery on Oct 23, 2026.
Looking for an update now? Check the current status, or follow Litmos for future changes.
Incident Lifecycle
Affected Components
Customer Portal
Incident Timeline
Monitoring
Services are back online and users will be able to log in to our Customer Portal. Our vendor is still monitoring the situation and we will mark this as 'Resolved' once we receive confirmation from them.
Thank you for your patience and apologies for the inconvenience this issue caused you today.
Thank you for your patience and apologies for the inconvenience this issue caused you today.
Oct 23, 2026 at 6:32 AM UTC
Identified
Our vendor has identified the issue and has commenced deploying the fix to impacted instances.
Whilst there isn't an ETA for resolution, restoration of services is being observed in some areas.
We appreciate your patience and will share another update once it becomes available.
Apologies for the inconvenience this has caused you today.
Whilst there isn't an ETA for resolution, restoration of services is being observed in some areas.
We appreciate your patience and will share another update once it becomes available.
Apologies for the inconvenience this has caused you today.
Oct 23, 2026 at 5:38 AM UTC
Identified
Our team are aware of an issue with our Customer Portal when users are attempting to log in.
This has been raised with our vendor, and they are working on restoring services.
We apologize for the inconvenience this is causing you during this time, and we will have an update once services have been restored.
This has been raised with our vendor, and they are working on restoring services.
We apologize for the inconvenience this is causing you during this time, and we will have an update once services have been restored.
Oct 23, 2026 at 3:07 AM UTC
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