Contact Profile User Interface
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented, and we are actively monitoring results to ensure full resolution. If you continue to experience issues loading profile details in the UI, please contact Listrak Support.
May 6, 2026 at 9:16 PM UTC
Identified
The issue has been identified, and our team is actively working toward a resolution. We’ll continue to provide updates as progress is made.
May 6, 2026 at 7:40 PM UTC
Investigating
We’re currently investigating an issue affecting the display of profile details for some clients on the NextGen Contact Profile page. This issue is limited to the user interface and does not impact message delivery or any customer sends.
May 6, 2026 at 4:29 PM UTC
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