INCIDENT #16137**Lightspeed Classroom** Classes not loading for OneRoster organizations.
View the provider incident record →Current answer
Lightspeed Systems experienced a major incident: INCIDENT #16137**Lightspeed Classroom** Classes not loading for OneRoster organizations.. ServiceAlert observed recovery on Oct 23, 2026.
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ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Lightspeed Classroom™
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 23, 2026 at 1:49 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Oct 23, 2026 at 1:38 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 23, 2026 at 1:38 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 23, 2026 at 1:18 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 23, 2026 at 1:03 PM UTC
Investigating
We are investigating an issue where classes are missing from the Lightspeed Classroom teacher dashboard. This affects only organizations using OneRoster sync. Our engineering team is working on a fix and will update you shortly.
Oct 23, 2026 at 12:56 PM UTC
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