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Lightspeed

Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"

Minor Impact Monitoring Ongoing March 16, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
A fix has been deployed and we are monitoring results
Mar 16, 2026 at 8:26 PM UTC
Investigating
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders".
However orders themselves appear to be getting updated as expected.

Our team have found the cause for this error message and are currently working on a fix.
Mar 16, 2026 at 8:09 PM UTC
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