Lightspeed Invoicing Customer Deposit Balance Discrepancies
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 2026 at 3:45 PM UTC
Identified
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
Apr 2, 2026 at 3:19 PM UTC
Investigating
We are continuing to investigate the issue.
Apr 2, 2026 at 2:39 PM UTC
Investigating
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Apr 2, 2026 at 1:40 PM UTC
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