Sync Tasks Failing
Incident Lifecycle
Incident Timeline
Monitoring
Profile imports have recovered, and imports through the API, CSV upload, or SFTP are processing normally again. Integrations connected during the impact window are also resuming their initial syncs. Our team is working to reprocess API imports that failed during the incident. We continue to monitor closely and appreciate your patience throughout this incident.
Jul 23, 2026 at 3:16 PM UTC
Identified
Beginning around 8:09 AM US/Eastern on July 23, 2026, profile imports started through the API, CSV upload, or SFTP may fail to complete, and the imported profiles may not be created. New integrations connected during this period may also be delayed in starting their initial sync.
We have identified the cause and are deploying a fix. We are working to resolve this as quickly as possible and will share another update shortly.
We have identified the cause and are deploying a fix. We are working to resolve this as quickly as possible and will share another update shortly.
Jul 23, 2026 at 2:35 PM UTC
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