Degraded posts ingestion in some Care instances
Incident Lifecycle
Incident Timeline
Monitoring
We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.
May 14, 2026 at 10:39 PM UTC
Investigating
We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause.
May 14, 2026 at 9:21 PM UTC
Monitoring
Our infrastructure team has applied a fix for the issue affecting ingestion.
Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.
Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.
May 14, 2026 at 2:51 AM UTC
Investigating
We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.
May 13, 2026 at 4:00 PM UTC
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