Datto BCDR - Inconsistent Remote Device Web Access
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 2026 at 3:06 PM UTC
Identified
The Kaseya R&D team has identified a fix and is currently estimating deployment by the end of this week.
Apr 8, 2026 at 7:07 PM UTC
Identified
We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.
Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 7, 2026 at 6:16 PM UTC
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