[INC-1110] Queretaro, Mexico (QRO) Data Center Issue
Incident Lifecycle
Affected Components
Queretaro, Mexico (QRO)
Incident Timeline
Monitoring
Traffic has been restored to the affected QRO PoP and the bypass has been removed. Upstream providers continue to monitor the previously reported network issue, and service remains stable and operational at this time. We are closely monitoring performance and connectivity to ensure continued stability and will provide further updates if necessary.
Aug 20, 2026 at 10:37 AM UTC
Monitoring
Traffic has been restored to the affected QRO PoP and the bypass has been removed. Upstream providers continue to monitor the previously reported network issue, and service remains stable and operational at this time. We are closely monitoring performance and connectivity to ensure continued stability and will provide further updates if necessary.
Aug 20, 2026 at 10:07 AM UTC
Identified
One of our upstream providers has now restored service, and connectivity through that provider is back online. Work is currently in progress with the remaining upstream provider to restore full connectivity.
The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available
The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available
Aug 20, 2026 at 6:55 AM UTC
Identified
One of our upstream providers has now restored service, and connectivity through that provider is back online. Work is currently in progress with the remaining upstream provider to restore full connectivity.
The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available.
The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available.
Aug 20, 2026 at 6:37 AM UTC
Identified
The Queretaro, Mexico (QRO) PoP remains bypassed while our upstream providers continue working on service restoration. We will provide the next update as more information becomes available.
Aug 20, 2026 at 4:39 AM UTC
Identified
We continue to work closely with our upstream providers, who have acknowledged the issue and are actively working to restore normal service. To maintain service continuity, the affected PoP will remain bypassed while the providers work on restoration. Customers may experience increased latency during this period. We will provide further updates as more information becomes available.
Aug 20, 2026 at 12:38 AM UTC
Identified
We are experiencing issues with upstream providers in the region. To minimize customer impact, the affected PoP has been bypassed and traffic is being rerouted through an alternate data center. Customers may experience some increased latency while the reroute is in place.
Our teams are actively monitoring the situation and working with the upstream providers. We will provide the next update as more information becomes available.
Our teams are actively monitoring the situation and working with the upstream providers. We will provide the next update as more information becomes available.
Aug 19, 2026 at 10:40 PM UTC
Investigating
We have identified an issue in the Queretaro, Mexico (QRO) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Next update on the incident will be shared no later than 22:45 UTC
Next update on the incident will be shared no later than 22:45 UTC
Aug 19, 2026 at 10:17 PM UTC
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