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Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources

Minor Impact Monitoring Ongoing per provider August 7, 2026
View the provider incident record →

Current answer

Hootsuite experienced a minor incident: Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources. The provider currently marks this incident Monitoring.

Official Hootsuite status page Current Hootsuite status Provider update:

Incident Lifecycle

Monitoring Monitoring
Affected Components
Hootsuite Web Application Talkwalker Web Application

Incident Timeline

Monitoring
Update: Our media data provider has restored the underlying service that was affected by their outage. We're completing the steps required on our side to reconnect and resume data flow.
Once reconnected, content published during the outage window will be backfilled, which may take a few additional days to fully populate. We'll post another update once data flow has resumed, along with a backfill estimate.
Thanks for your continued patience.
Aug 12, 2026 at 9:35 AM UTC
Monitoring
We're aware that data from Print, TV, Online, and Social sources has not been updating since August 5. This is due to a service disruption at one of our third-party media data providers, who took systems offline as a precaution while they investigate and rebuild.
The provider expects to begin restoring service over the weekend. We'll update this notice as we get more information.
We apologize for the disruption and thank you for your patience.
Aug 7, 2026 at 8:44 AM UTC
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