Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources
View the provider incident record →Current answer
Hootsuite experienced a minor incident: Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources. The provider currently marks this incident Monitoring.
Incident Lifecycle
Affected Components
Hootsuite Web Application
Talkwalker Web Application
Incident Timeline
Monitoring
Update: Our media data provider has restored the underlying service that was affected by their outage. We're completing the steps required on our side to reconnect and resume data flow.
Once reconnected, content published during the outage window will be backfilled, which may take a few additional days to fully populate. We'll post another update once data flow has resumed, along with a backfill estimate.
Thanks for your continued patience.
Once reconnected, content published during the outage window will be backfilled, which may take a few additional days to fully populate. We'll post another update once data flow has resumed, along with a backfill estimate.
Thanks for your continued patience.
Aug 12, 2026 at 9:35 AM UTC
Monitoring
We're aware that data from Print, TV, Online, and Social sources has not been updating since August 5. This is due to a service disruption at one of our third-party media data providers, who took systems offline as a precaution while they investigate and rebuild.
The provider expects to begin restoring service over the weekend. We'll update this notice as we get more information.
We apologize for the disruption and thank you for your patience.
The provider expects to begin restoring service over the weekend. We'll update this notice as we get more information.
We apologize for the disruption and thank you for your patience.
Aug 7, 2026 at 8:44 AM UTC
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