New Incident Management + Host Exposure Scanning — Shipped April 12
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Docs Errors

Major Impact Monitoring Ongoing March 20, 2026

Incident Lifecycle

Investigating Identified Monitoring

Incident Timeline

Monitoring
We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.
Mar 20, 2026 at 5:44 PM UTC
Identified
Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.
Mar 20, 2026 at 5:13 PM UTC
Investigating
We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.
Mar 20, 2026 at 5:00 PM UTC
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