Help Scout
Help desk and customer support platform with shared inbox and knowledge base.
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About Help Scout
Help desk and customer support platform with shared inbox and knowledge base.
Who uses Help Scout?
Businesses and teams that rely on Help Scout for their daily operations. When Help Scout is running smoothly, users can focus on their work without disruption.
What happens when Help Scout goes down?
When Help Scout experiences an outage, users may face service disruptions and workflow interruptions. ServiceAlert.ai monitors Help Scout around the clock so you can be the first to know.
Frequently Asked Questions
Check the current status of Help Scout above. We monitor the official status page and aggregate user reports in real time.
You're on the right page. ServiceAlert.ai monitors Help Scout around the clock using official status APIs, user reports, and social media signals. You can also visit the official Help Scout status page directly.
View the SLA tracking and incident history sections above for Help Scout's uptime performance. For detailed records, see the full outage history.
Sign up for ServiceAlert.ai to receive instant outage alerts for Help Scout via email, Slack, Microsoft Teams, Google Chat, or Discord. The free tier includes email alerts, and Team/Enterprise plans unlock all channels.