New Incident Management + Host Exposure Scanning — Shipped April 12
Services Pricing Dashboard

Connection Issues

Critical Impact Identified Ongoing April 20, 2026

Incident Lifecycle

Identified

Incident Timeline

Identified
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
Apr 20, 2026 at 2:52 PM UTC
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