Folder and View Issues

Minor Impact Monitoring Ongoing March 21, 2026

Incident Lifecycle

Investigating Investigating Identified Monitoring

Incident Timeline

Monitoring
A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.
Mar 21, 2026 at 9:28 PM UTC
Identified
We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.
Mar 21, 2026 at 7:22 PM UTC
Investigating
We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.
Mar 21, 2026 at 5:42 PM UTC
Investigating
We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.
Mar 21, 2026 at 4:39 PM UTC
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