Partial service disruption for some Heap/PA customers
Incident Lifecycle
Incident Timeline
Monitoring
The fix has been applied and latency is starting to recover. We continue to monitor.
Mar 16, 2026 at 12:51 AM UTC
Identified
The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.
Mar 16, 2026 at 12:31 AM UTC
Investigating
We are continuing with this investigation. We will post an update as soon as one is available.
Mar 15, 2026 at 7:54 PM UTC
Investigating
We continue to investigate this issue.
Mar 15, 2026 at 6:58 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 15, 2026 at 5:30 PM UTC
Investigating
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating.
Data continues to be collected and no data has been lost. We will post an update within an hour.
Data continues to be collected and no data has been lost. We will post an update within an hour.
Mar 15, 2026 at 4:43 PM UTC
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