Outlook Email Integration - Disconnected

While most of the Outlook integration are re-activated and their missed messages have been imported correctly, we identified some Outlook integrations which have not been.

While we are working to reconnect them, and then import missing emails, we encourage you to setup forwarding email integration (documentation available here: https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317).
In addition to be more reliable, forwarding integrations are a...

We have identified and resolved the root cause of the Outlook email integration disconnections. Our team is now actively restoring all affected integrations and recovering any messages that may have been missed during the disruption. No action is required on your end. Integrations will be reconnected automatically, and any pending messages will be processed shortly.

We will provide a final update once full recovery has been confirmed. We sincerely apologize for the inconvenience and thank yo...

We sincerely apologize for the inconvenience. We are aware that some Outlook email integrations have become disconnected, preventing users from reconnecting. We understand the impact on your workflow and are treating this with the highest priority.

Our team has identified the root cause and is actively working on a fix. Once the fix is deployed, the affected integrations will be automatically restored, no action is required from you.

We will provide another update once the fix has been depl...

We are continuing to work on a fix for this issue.