Current answer
CSG Forte experienced a major incident: Forte Services - Webhooks - Degraded Performance. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Notification Services - Webhooks
Incident Timeline
Identified
This issue has been identified and a fix has been implemented. The system is currently sending missed webhooks, so current webhooks may be slightly delayed while the queue is being cleared.
Oct 20, 2026 at 3:56 PM UTC
Investigating
We are currently experiencing degraded performance for our Webhook environment in Production. Teams have been engaged and are working to resolve the issue. We will update this status as more information becomes available.
Oct 20, 2026 at 2:11 PM UTC
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