Formstack Sign API Not Updating Document Status
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 29, 2026 at 3:31 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 29, 2026 at 3:08 PM UTC
Investigating
We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.
Apr 29, 2026 at 3:05 PM UTC
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