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Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs

Minor Impact Identified Ongoing May 20, 2026

Incident Lifecycle

Investigating Identified

Incident Timeline

Identified
The issue has been identified and a fix is being implemented.
May 20, 2026 at 2:09 PM UTC
Investigating
We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes availa...
May 20, 2026 at 1:32 PM UTC
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