Request Agent Dashboard and Evidence Request Load Failures
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been applied to the US and EU databases and both are operating normally. We are continuing to work on restoring full functionality for the AU database. We will provide a further update once AU has been resolved.
May 12, 2026 at 8:49 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 12, 2026 at 7:39 PM UTC
Investigating
We are continuing to investigate this issue.
May 12, 2026 at 7:21 PM UTC
Investigating
We are currently investigating an issue affecting Request Agent. Users attempting to access the Request Agent dashboard page may find the page loading endlessly.
May 12, 2026 at 7:13 PM UTC
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