Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
View the provider incident record →Current answer
emerchantpay experienced a minor incident: Emerchantpay - Genesis Gateway - Temporary SEPA service disruption. ServiceAlert observed recovery on Sep 23, 2026.
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Incident Lifecycle
Affected Components
Genesis - web payment form (PRODUCTION)
Genesis - API (PRODUCTION)
Incident Timeline
Investigating
Dear partner,
Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC.
Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.
We appreciate your understanding, and please accept our apologies for any inconvenience caused.
Kind Regards,
Emerchantpay Tech Support team
Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC.
Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.
We appreciate your understanding, and please accept our apologies for any inconvenience caused.
Kind Regards,
Emerchantpay Tech Support team
Sep 23, 2026 at 9:21 AM UTC
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