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EBANX

[Colombia][Payments API][Nequi] Payment processing degradation

Minor Impact Investigating Ongoing April 21, 2026

Incident Lifecycle

Investigating

Incident Timeline

Investigating
Payment method(s): Nequi, Payments API
Country: Colombia
Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
Apr 21, 2026 at 6:20 AM UTC
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