[Colombia][E-Wallet] Payment processing degradation
Incident Lifecycle
Incident Timeline
Investigating
We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.
May 9, 2026 at 9:30 PM UTC
Identified
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
May 9, 2026 at 7:41 PM UTC
Was your business affected by this EBANX outage?
Set up instant alerts for EBANX, be the first to know about outages via email, Slack, Teams, or Discord.