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[Nequi] Apparent incident with payment processing in Colombia

Minor Impact Resolved Duration: 4h 26m August 30, 2026
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Current answer

dLocal experienced a minor incident: [Nequi] Apparent incident with payment processing in Colombia. ServiceAlert observed recovery on Aug 31, 2026.

Official dLocal status page Current dLocal status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating
Affected Components
Colombia - Payment Processors

Incident Timeline

Investigating
We are still investigating this issue. We will provide an update as soon as possible
Aug 30, 2026 at 10:40 PM UTC
Investigating
We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.
Aug 30, 2026 at 8:43 PM UTC
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