[Pago efectivo] Apparent incident with payment processing in Peru
View the provider incident record →Current answer
dLocal experienced a minor incident: [Pago efectivo] Apparent incident with payment processing in Peru. ServiceAlert observed recovery on Oct 31, 2026.
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Incident Lifecycle
Affected Components
Peru - Payment Processors
Incident Timeline
Investigating
PagoEfectivo continue to work toward a safe restoration and will provide a further update
Oct 31, 2026 at 8:07 AM UTC
Investigating
PagoEfectivo continue to work toward a safe restoration
Oct 31, 2026 at 4:37 AM UTC
Investigating
PagoEfectivo continue to work toward a safe restoration
Oct 30, 2026 at 11:30 PM UTC
Investigating
PagoEfectivo continue to make progress toward restoring the services.
Oct 30, 2026 at 7:11 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 30, 2026 at 2:50 PM UTC
Investigating
The technical teams continue to work with the highest priority to restore affected services.
We will continue to provide updates as meaningful progress is made.
We will continue to provide updates as meaningful progress is made.
Oct 30, 2026 at 8:19 AM UTC
Investigating
Technical teams actively working through the remaining validation, remediation, and recovery activities necessary to restore PagoEfectivo services.
Oct 30, 2026 at 8:06 AM UTC
Investigating
Processor says that restoration efforts are progressing, with technical teams actively working through the remaining validation, remediation, and recovery activities necessary to restore PagoEfectivo services.
Oct 30, 2026 at 6:02 AM UTC
Investigating
We have identified some processing issues with Pago efectivo in Peru. We have contacted the processor, they informed us that they are currently experiencing technical issues affecting their services. Their team is working to resolve the issue and restore the service as soon as possible.
Oct 29, 2026 at 9:28 PM UTC
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