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[Nequi] Apparent incident with payment processing in Colombia

Major Impact Resolved Duration: 39m October 27, 2026
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Current answer

dLocal experienced a major incident: [Nequi] Apparent incident with payment processing in Colombia. ServiceAlert observed recovery on Oct 27, 2026.

Official dLocal status page Current dLocal status ServiceAlert observed status change:

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Incident Lifecycle

Investigating
Affected Components
Colombia - Payment Processors

Incident Timeline

Investigating
Nequi is currently experiencing issues with their login, payments are being rejected. Investigation is underway, waiting on fix confirmation.
Oct 27, 2026 at 10:30 PM UTC
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