[Nequi] Apparent incident with payment processing in Colombia
View the provider incident record →Current answer
dLocal experienced a minor incident: [Nequi] Apparent incident with payment processing in Colombia. ServiceAlert observed recovery on Sep 29, 2026.
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Incident Lifecycle
Affected Components
Colombia - Payment Processors
Incident Timeline
Investigating
We’re continuing to investigate the Nequi processing issues in Colombia and are following up with the processor. We’ll share another update as soon as we have more information
Sep 29, 2026 at 8:42 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 29, 2026 at 5:34 PM UTC
Investigating
We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.
Sep 29, 2026 at 3:27 PM UTC
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