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[Airtel] Apparent incident with payment processing in Kenya

Minor Impact Resolved Duration: 4h 37m September 20, 2026
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Current answer

dLocal experienced a minor incident: [Airtel] Apparent incident with payment processing in Kenya. ServiceAlert observed recovery on Sep 21, 2026.

Official dLocal status page Current dLocal status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Investigating
Affected Components
Kenya - Payment Processors

Incident Timeline

Investigating
We are continuing to investigate this issue.
Sep 21, 2026 at 2:58 AM UTC
Investigating
We are still investigating the issue and will share an update as soon as possible.
Sep 21, 2026 at 1:05 AM UTC
Investigating
We have identified some processing issues with Airtel in Kenya. We have contacted the processor and we will provide an update as soon as it becomes available.
Sep 20, 2026 at 10:37 PM UTC
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