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[Banorte, Hey Banregio, Kushki] Apparent incident with payment processing in Mexico

Minor Impact Resolved Duration: 30m October 26, 2026
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Current answer

dLocal experienced a minor incident: [Banorte, Hey Banregio, Kushki] Apparent incident with payment processing in Mexico. ServiceAlert observed recovery on Oct 27, 2026.

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Incident Lifecycle

Investigating
Affected Components
Mexico - Payment Processors

Incident Timeline

Investigating
We have identified some processing issues with Banorte, Hey Banregio, Kushki in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.
Oct 26, 2026 at 11:34 PM UTC
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