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[Paymentsway] Apparent incident with payment processing in Colombia

Minor Impact Resolved Duration: 1h 34m September 17, 2026
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Current answer

dLocal experienced a minor incident: [Paymentsway] Apparent incident with payment processing in Colombia. ServiceAlert observed recovery on Sep 17, 2026.

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Incident Lifecycle

Investigating Investigating
Affected Components
Colombia - Payment Processors

Incident Timeline

Investigating
We are continuing to investigate this issue.
Sep 17, 2026 at 2:44 AM UTC
Investigating
We have identified some processing issues with Paymentsway in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.
Sep 17, 2026 at 2:15 AM UTC
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