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[Arcus] Apparent incident with payment processing in Mexico

Minor Impact Resolved Duration: 15m September 24, 2026
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Current answer

dLocal experienced a minor incident: [Arcus] Apparent incident with payment processing in Mexico. ServiceAlert observed recovery on Sep 24, 2026.

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Incident Lifecycle

Investigating
Affected Components
Mexico - Payment Processors

Incident Timeline

Investigating
We have identified some processing issues with Arcus in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.
Sep 24, 2026 at 4:44 AM UTC
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