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[PSE-ACH] Apparent incident with payment processing in Colombia

Minor Impact Resolved Duration: 2h 55m August 28, 2026
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Current answer

dLocal experienced a minor incident: [PSE-ACH] Apparent incident with payment processing in Colombia. ServiceAlert observed recovery on Aug 28, 2026.

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Incident Lifecycle

Identified Investigating
Affected Components
Colombia - Payment Processors

Incident Timeline

Investigating
We are currently investigating this issue.
Aug 28, 2026 at 7:31 PM UTC
Identified
We have identified a processing issue with ACH (PSE) in Colombia that is causing an increase in rejected transactions. We have contacted the processor, and their technical team is actively working on a resolution. We are closely monitoring the situation and will provide an update as soon as more information becomes available.
Aug 28, 2026 at 5:10 PM UTC
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