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[Cellulant] Apparent incident with payment processing in Ivory Coast

Minor Impact Resolved Duration: 6h 29m November 9, 2026
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Current answer

dLocal experienced a minor incident: [Cellulant] Apparent incident with payment processing in Ivory Coast. ServiceAlert observed recovery on Nov 9, 2026.

Official dLocal status page Current dLocal status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Identified
Affected Components
Ivory Coast - Payment Processors

Incident Timeline

Identified
The issue has been identified and a fix is being implemented.
Nov 9, 2026 at 8:18 PM UTC
Investigating
We are investigating the issue and will provide an update shortly.
Nov 9, 2026 at 6:36 PM UTC
Investigating
We have identified some processing issues with Cellulant in IVORY COAST . We have contacted the processor and we will provide an update as soon as it becomes available.
Nov 9, 2026 at 1:55 PM UTC
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