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[Hey Banregio] Apparent incident with payment processing in Mexico

Minor Impact Resolved Duration: 44m September 4, 2026
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Current answer

dLocal experienced a minor incident: [Hey Banregio] Apparent incident with payment processing in Mexico. ServiceAlert observed recovery on Sep 4, 2026.

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Incident Lifecycle

Investigating
Affected Components
Mexico - Payment Processors

Incident Timeline

Investigating
We have identified some processing issues with Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.
Sep 4, 2026 at 10:55 AM UTC
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