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[CITIBANAMEX] Apparent incident with payment processing in Mexico

Minor Impact Resolved Duration: 33m August 26, 2026
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Current answer

dLocal experienced a minor incident: [CITIBANAMEX] Apparent incident with payment processing in Mexico. ServiceAlert observed recovery on Aug 26, 2026.

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Incident Lifecycle

Investigating
Affected Components
Mexico - Payment Processors

Incident Timeline

Investigating
We have identified some processing issues with CITIBANAMEX in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.
Aug 26, 2026 at 7:36 PM UTC
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