Current answer
Digi experienced a major incident: eSIM operations failing. ServiceAlert observed recovery on Nov 11, 2026.
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Incident Lifecycle
Affected Components
Application and UI
Incident Timeline
Investigating
Our partner is applying fixes. Estimated time to completion is 22:00 GMT. We are continuing to monitor at this time.
Nov 11, 2026 at 8:47 PM UTC
Investigating
We are continuing to investigate this issue.
Nov 11, 2026 at 7:42 PM UTC
Investigating
The Digi Cloud Operations Team has been notified of a service disruption issue that is impacting all eSIM operations. Activating, downloading and enabling eSIM profiles will fail due to a problem with our external eSIM IoT Manager API provider. The problem began approximately Nov 11 18:30:27 2026 GMT.
We are in contact with the provider and will update this incident as we have information.
We are in contact with the provider and will update this incident as we have information.
Nov 11, 2026 at 7:33 PM UTC
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