Voice Agent API Degraded Performance
Incident Lifecycle
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Mar 18, 2026 at 5:19 PM UTC
Identified
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Mar 18, 2026 at 4:48 PM UTC
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