[All Regions] Commerce Service Issues
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been deployed and we are monitoring the results.
May 21, 2026 at 4:53 PM UTC
Identified
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
May 21, 2026 at 4:16 PM UTC
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