App freeze when zooming in on a photo
Incident Lifecycle
Incident Timeline
Monitoring
Over-the-air fix has been released. Restart the app with a good network connection in order to receive the update.
We are monitoring the situation to verify that the update is being applied successfully.
We are monitoring the situation to verify that the update is being applied successfully.
Apr 2, 2026 at 3:43 PM UTC
Identified
Root cause identified. The Team is testing a fix.
We are aiming to do an over-the-air update. Update will apply on application start.
We are aiming to do an over-the-air update. Update will apply on application start.
Apr 2, 2026 at 2:37 PM UTC
Investigating
Our app is freezing when zooming in on a photo. Potentially impacting 1% of users on iOS (v10.0.14). We are investigating.
If your app freezes, please restart the app (close, open it). Avoid zooming in on photos.
If your app freezes, please restart the app (close, open it). Avoid zooming in on photos.
Apr 2, 2026 at 2:28 PM UTC
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